Bossi offers product type specific guarantees within the parameters set out below.
Please kindly familiarise yourself with these guarantee policies should you have purchased an item from a store that needs to be returned.
If you purchased a Bossi Product (non-Sale item) from a store that has the guarantee card inside and the item has presented with a manufacturing fault, such as one of the following:
- Damaged clasp / tab or closure.
- Damaged internal lining
- Broken zip (zip closures only), excludes the loss of zip pull tags (this is not covered as this can be due to negligence or wear and tear).
- Sun damage – customer must report this within 1 week of purchase.
- Water damage – customer must report this within 1 week of purchase.
- Pen or Scratch marks – customer must report this within 1 week of purchase.
- Damaged fabrication/pu/leather due to manufacturing fault. This will be determined on inspection at Bossi International Head Office.